Customer Testimonials
We have purchased many vehicles from Kendrick Goodman, very exceptional. He is our go to.
I purchased a pre-paid maintenance agreement for my BMW vehicle with their Finance Manager (Jonathan Poston) on 8/8/22 for $2,450. At the time, I questioned the excessive price, but was essentially told that the price is set by BMW and that Jonathan had absolutely no room to bargain. I have since found out from multiple finance managers at other BMW dealers that this is simply not true! Now the agreement is soon coming to an end and I’ve only used approximately $500 of that $2,450 that I pre-paid, so I reached out prior to expiration by phone to Jonathan (he says he never ...
My 7 yr old BMW suddenly developed serious brake problems: terrible grating noise every time I applied the brakes. I called the local BMW dealership (2199 David McLeod Blvd) who had serviced my car several times before, indicating that my car was not safely driveable, and was told they could not schedule me for an appointment for another SIX DAYS! Just think about that: the flagship dealership for a premium car brand is not able to even look at a car of their brand that has a serious problem rendering it undriveable (we're not talking about regular maintenance) for SIX days. ...
This dealership needs a zero rating. I have never been treated with such disrespect ever. Bought a 2020 BMW last Thursday. I bought it from internet sales person, Daniel. I purchased it on the assurance that the small imperfections in the paint would be taken care of. I was scheduled to bring it in today 6-7-2022 to have taken care of. They sloppily painted over one spot on hood, which took 10 minutes. When I asked about all the other areas, Daniel told me I should have bought a new car. I guess the $43,000 isn’t good enough for BMW. I’...
Horrible service as always! Worst place ever. I highly do not recommend taking any car there! Very r****, incompetent, and has “picked people”. The GM isn't any better!
The whole team there needs to be replaced. No kind of respect. Complete imbeciles. Totally incompetent!! I highly do not recommend!!
I brought a Mercedes 2022.. and I’m so happy.. the customer service from Sunshine and Jazimine was excellent!!! I couldn’t have went any other place and receive this kinda service ♥️♥️♥️♥️.. I’m grateful to have meet them and to buy my first new car !!!!
I just purchased my fourth car from here. I’d worked with Gregory Smith previously Gregory is now the Customer Service Representative. He was super at selling! My sales representative for my Mercedes Benz was Deanna James. She was also excellent! I’m so glad to buy locally! Lola Coggeshall Early
OK, I brought a 528i BMW the end of January and within 45 days I had to have the car towed because of a drivetrain malfunction only to be told my engine is bad and need to be replaced. Now, I'm stuck with a car with car payments for 5 years but can't drive the car because of this bad engine N20 4 cylinder. I've reached out to the dealership and was told they put $4000 into that car already. I wasn't told something was wrong with the car when I purchased it. How could a respectful business do someone ...
Seth was outstanding salesman. The finance manager was also helpful with all the paperwork . Would recommend this dealership to all.
Ash was simply Amazing, he took his time with me and explained how leasing worked. He seemed to care about my needs and wants.
Matthew thank you so much for being so helpful with my service process. You are truly a blessing! ☺️
Joel Capps is diminishing the reputation of BMW overall. Disrespectful, nasty, cocky arrogant attitude! What service manager talks over clients and hangs up the phone on them, leaving them with uncertainties. Not to mention he installed a NON-BMW BATTERY IN MY CAR. BMW of Florence has lost my business, along with my family and anyone I'm associated with. I was disrespected in the utmost way! Is this the ultimate driving experience?? Lack of professionalism at it's finest! He is not deserving of this job nor this position. xxxx poor performance. I hope the corporate office notices these complaints ...
Communication. Just because your a manger doesn’t give u the right to be cocky with customers. When you tell me that I don’t need to sale cars my business is booming. I took my business to Lexus in Columbia ( Jim Hudson) and bought my self a new Lexus. Best decision I ever made.
My 2017 X5 broke down on I-95 and was towed to your dealership on March 1st. We live in NC so communication was key for us. It started out okay until there was a problem. Then communication fell off. We went a week with no update and no return calls. When my husband finally got our service contact Joel on the phone he was very rude and condescending. My husband made the calls himself to BMW roadside to resolve the “waiting for approval” that Joel was unable to make happen. We got the call the 17th that my car was ready. ...
My husband & I leased a 2020 BMW X3 and our salesman, Ash was great! He made our first lease pretty easy and answered my million questions. My husband was going to surprise me and Ash had a large red bow on the top when we arrived. I would highly recommend Ash for your car buying needs.
JT did a wonderful job of handling my air bag re call. He made me feel that the service was important and he was very helpful.
FIVE STAR OF FLORENCE is my absolute go to for all vehicle purchases. DAQUAN CHAMBERLAIN, was AWESOME!!! He did wonderful at getting my newly AIRFORCE graduate a BMW so he would be off to a great start with his career. Ask for DAQUAN YAWL!!!
Of course, traveling a long distance and realizing you have a mechanical failure is not the best and jovial time to have. In the mist of my problems, Mr. Travis was able to get me in and have my car inspected and give me the results of my diagnosis quickly. No one wants to hear they have to leave there vehicle especially during a holiday weekend because it is not repairable but Mr. Joel did not stop until he found me a way to get my rental which was several towns over because all of the rental cars in the ...
The attitude of the sales staff up to the general manager (John) is laughable at best. If you have an issue they could care and that starts from the top. I had an issue an expressed it to the GM and his attitude was clear that he could care less. I drove an hour and twenty minutes to see a vehicle (after a confirmation email from their employee earlier in the day). I noticed prior to leaving home the vehicle was no longer on their website. I arrive at the location and with a huge grin from the salesman I ...
I would like to complain about my experience at BMW of Florence, SC. I needed a tail light bulb changed. The bulb cost is $5. They wanted to charge me $80 labor to change the lightbulb. There were no diagnostics being performed. Just $75 to change a light bulb for the rear tail light. Even though it takes 5 minutes or less to pop in a new bulb, BMW insisted charging 30 minutes labor. Just to be clear, I own 2 BMW's and have owned BMW's for over 20 years. I have replaced many bulbs (not at Florence BMW) over this time. Typical cost is $5 ...
Kendrick Goodman was very helpful and I'm very satisfied with everything he did for me to get my new ride, except the cleaning people don't do a good job cleaning! 🙂 Thanks Kendrick for all you did.
I bought a brand new 2012 BMW 535i from this dealership. I left it overnight with them for service. The service people left my keys out and did not lock them up for the night. Someone broke in and saw my keys and found my car. It was stolen and not found for a few days. When it was found, it was damaged. One of the managers told me they would give me $5000 to make things right. A week later their corporate attorney sent me a letter stating they were not responsible and would not pay me anything. They never even ...
These guys push stuff you don't need... I did not realize that Guy Pope owned this joint til it was almost too late. After it was revealed, I got out.
I took my car to this place. I was told one thing was wrong with my car. I agreed to let them fix it. I picked up my car. No one explained to me what was done. I had to ask questions. Two days later the problem that was suppose to be fixed had started again. I called and was told maybe the anti freeze was not put in the car. I put some in and drove for another week only to find my car broke down again. May 31st paid 2180, June 9th car broke down. I called them and ...
I am a return customer. These folks do what they say and say what they do, not all dealerships do that today. I have also used the service department, they do a great job; all in all, this is a very professional business.
I did an Internet search for pre-owned BMW 528's and found one that interested me @ Imports. Sent email requesting more info - no response. Called dealer the next week and salesperson was courteous, but clueless on vehicle options, etc. Was put on hold three times and then referred to Theresa (sales mgr) who could not take my call - was promised she'd call me within 30 minutes. Still waiting on that call. Called again the next day and talked with another sales lady, who put me on hold several times before referring me to Theresa, who was busy and could ...
After working with "super-friendly" salesperson for several months and agreeing to an out-the-door price of a used vehicle, that price was not honored when I arrived at the dealership to purchase the vehicle. Both the salesman and the finance person were aware that the car would be registered in another state prior to the price agreement as there was discussion regarding the topic, yet upon filling out the paperwork, both claimed they didn't know the vehicle would be registered in a neighboring state where the tax was higher. The salesman had a copy of my driver's ...